I contacted Dale about a dispute between me and my car insurance carrier regarding who was at fault in a comparative negligence case. She personally responded via telephone and went over the circumstances with me to get the details. There were several glaring issues she immediately noticed and provided me a detailed list of things I should retrieve from the insurance company, as well as contingency options should the insurance company decline to provide any information. After trying the first, then second option of filing a complaint with the Division of Insurance, the second option was successful in resolving the matter.